Privacy policy

Effective Date: 01 January 2025

At MOKU WORKS, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and purchase product from our Shopify store. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information from you when you:

  • Make a purchase
  • Sign up for our newsletter or promotions
  • Contact us for customer service

The types of personal information we may collect include:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Phone number
  • IP address
  • Purchase history
  • Communication preferences

We do not collect sensitive information unless we have received your explicit consent or it is required or authorised by law.

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Improve our products and services
  • Send order confirmations, updates, and shipping information
  • Respond to your customer service inquiries
  • Personalise your shopping experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Please Note: You will receive marketing communications from us only if you have explicitly opted in to receive such communications. You can unsubscribe from these communications at any time by clicking the 'unsubscribe' link in the email or by contacting us.

 

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties who assist in operating our website, conducting business, or providing services to you. These third parties include:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping carriers (e.g. Australia Post, courier services)

  • Marketing and advertising partners (with your consent)

All third parties are obligated to keep your information confidential and use it only for the purpose of providing services to us. We may also share information with service providers that help us operate our website, conduct business, or provide marketing services.

 

4. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, alteration, or destruction. This includes the use of encryption technologies for financial transactions and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Cookies

We use cookies on our website to enhance your shopping experience. Cookies are small files that are stored on your device and allow us to recognise your preferences, remember your login information, and improve our website’s functionality. You can adjust your browser settings to disable cookies, but this may affect your experience on our website.

You may also manage your cookie preferences by adjusting your browser settings to opt out of cookies. Please note that disabling cookies may limit the functionality of our website.

 

6. Your Rights and Choices

As a customer in Australia, you have certain rights under the Australian Privacy Principles (APPs) under the Privacy Act 1988. These rights include:

  • Accessing and correcting your personal information
  • Requesting that we delete your personal information (subject to certain exceptions)
  • Opting out of marketing communications

To exercise any of these rights, please contact us at info@mokuworks.com.au.

Additionally, if you are not satisfied with how we handle your personal information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information on your rights, visit OAIC's website.

 

7. Children's Privacy

We do not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@mokuworks.com.au.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.

 

9. International Transfers

If you are located outside of Australia, please be aware that your personal information may be transferred to, stored, and processed in Australia or other countries where our servers and service providers are located. By using our website, you consent to this transfer. We ensure that any third parties we work with are compliant with the privacy laws applicable in Australia, and we take reasonable steps to protect your information.

 

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

MOKU WORKS

Email: info@mokuworks.com.au

Thank you for shopping with MOKU WORKS